Your question may be answered in our policy pages:

• Refund policy
• Privacy policy
• Terms of service
• Shipping policy

If you've checked these pages and your question is still not answered, please fill out our contact form or send an email to info@darkartistryapparel.com. We'll gladly help you with any questions you may have!

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed, it is returned to the facility.

If this happens, please reach out to us via our contact form or email us at info@darkartistryapparel.com.

The facility will hold onto your order for 28 days.

If it's determined that the carrier was not able to deliver your order due to an incorrect address or the order was unclaimed at the date of delivery, an additional cost will be required to re-ship your order.

If you would like to cancel or change your order, please reach out to us as soon as possible via our contact form or email us at info@darkartistryapparel.com.

If your order has already been fulfilled, we are not able to cancel or change your order.

For returns and exchanges, please visit our refund policy.

If you would like to change the address on your order, please reach out to us as soon as possible via our contact form or email us at info@darkartistryapparel.com.

We are unable to change the address for orders that have already been fulfilled.

If your order fails to be delivered due to the wrong address, it will be sent back to the facility. From there, we can send your order back out to the correct address however, you will be liable for reshipment costs once an updated address has been confirmed.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

For any misprinted/damaged/defective items, please contact us via our contact form or email us at info@darkartistryapparel.com.

Currently, we only accept orders within Canada. This may change in the future but for now, any orders outside of Canada will be cancelled and not fulfilled.

Usually, it takes 3 - 7 business days to fulfill an order, after which it's shipped out. Please expect to wait up to two-weeks to receive your order.

We work with an on-demand order fulfillment company with facilities worldwide! That being said, the closest facility to our location is based in Toronto and will be shipped from there with Canadian orders.

We are always looking for tattoo artists, influencers and artists to collaborate with!

If you're looking to collaborate with us, please contact us via our contact form or email us at info@darkartistryapparel.com.